Safety and boundaries

Draft: this policy will be finalised after owner and legal review.

What helpers must never do

Diagnose, recommend or administer medication
Clinical procedures or skilled nursing
Access bank accounts, or ask for passwords or OTPs
Impersonate anyone or sign documents for them
Emergency medical response — call 999
Unsupervised childcare
Anything illegal, or buying restricted goods

For customers and families

Book with the agreement of the person being helped. The helper asks again before entering a home.
Never share an OTP or password with anyone.
Be careful if anyone asks for money in advance outside the agreed booking.

About verification

"Phone verified" means the helper confirmed their number with a one-time code. "Identity reviewed" means a GoShebok staff member reviewed their government ID. Neither is a police check or criminal background clearance.